Terms and conditions

Terms and Conditions

Last Updated: 25/12/2025

Welcome to Hakori AlMadinah. These Terms and Conditions ("Terms") govern your use of our website (https://hakorialmadinah.com) and mobile application ("App"). By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

 1. About Us

Hakori AlMadinah is a specialized e-commerce platform offering high-quality teeth jewelry crafted with precision in Al-Madinah, Saudi Arabia. We deliver globally through our mobile application and website.

 2. Eligibility

To use our platform, you must:

• Be at least 18 years old or have legal parental or guardian consent.
• Provide accurate and complete information when creating an account or placing an order.

3. Products and Orders

• All products displayed are subject to availability.
• We reserve the right to change product specifications, prices, or availability without notice.
• Orders may be refused or canceled at our sole discretion, including cases of fraudulent activity or pricing errors.

4. Pricing and Payment

• All prices are listed in the currency displayed and may vary based on your location.
• We accept payments via secure payment gateways integrated into the app and website.
• You are responsible for any applicable local taxes, duties, or customs fees upon delivery.

5. Shipping and Delivery

• We offer international shipping to most countries.
• Delivery timelines vary based on location and customs processing.
• Shipping costs and estimated delivery times are shown at checkout.
• Delays due to customs or local authorities are not our responsibility.

6. Returns and Exchanges

Due to the personalized and hygienic nature of our products, we generally do not accept returns unless:

• The product arrives damaged or defective.
• The wrong item was delivered.

To request a return, contact our support within 3 days of receiving your order at: [email protected].

7. Use of the App and Website

You agree not to:

• Misuse or abuse our platform or services.
• Copy, modify, or distribute content without our written consent.
• Attempt to hack or harm the platform’s functionality or users.

We reserve the right to suspend or terminate any account found violating these terms.

8. Intellectual Property

All content, images, designs, logos, and trademarks on the app and website are the property of Hakori AlMadinah or its licensors. Unauthorized use is strictly prohibited.

9. Privacy Policy

Your use of our platform is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

10. Limitation of Liability

Hakori AlMadinah is not liable for:

• Any indirect, incidental, or consequential damages arising from your use of our services.
• Delays or interruptions beyond our control (e.g., customs, shipping carriers, technical outages).

11. Dispute Resolution

Any disputes arising from these Terms shall be governed by the laws of the Kingdom of Saudi Arabia. You agree to resolve any disputes through arbitration or courts located in Al-Madinah.

12. Modifications

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with the updated date.

13. Contact Us

For any questions regarding these Terms and Conditions, please contact: